Our Quality Assurance Programme, robust management systems and processes and our in-depth and comprehensive staff training programme ensure that no matter how small or technically specialised your request you can always count on our uncompromising quality and commitment.

Comprehensive time attendance systems assure punctuality and we are committed to using the latest cleaning equipment and technology to ensure our service is leading edge.

We adopt a range of strategic and operational functions to maintain the highest quality service standards, including:

• Regular and open communication (critical to providing a service that is trouble free).
• Flexibility - we understand the changing nature of our business and our clients’ needs and requirements and respond accordingly.
• Log Books - simple two-way communication tool for the purpose of communicating simple requests and the speedy resolution of any minor day-to-day issues.
• Quality Control Reports - provided to our customer’s on-site representative and completed on all areas of the cleaning operation.
• Regular inspections and monitoring of cleaning performance by our operations team (an opportunity to discuss any issues or requests your management and staff may have).
• Ongoing consultation with your management and staff to discuss any issues or special needs and to work at ways of enhancing our service.
• Detailed job plans and maintenance programs customized for each site.
• Our area supervisors are on site daily to ensure the smooth performance of your cleaning operation. Regular site visits follow to monitor service levels and support cleaning personnel.
• Operations management will then oversee the day-to-day cleaning operation on each site.
• Member of Master Cleaners Association of New Zealand where we are involved in a selected industry drive to introduce improved quality assurance programmes.